I must first say that I am overwhelmed at the outpouring of support we received immediately upon hitting the publish key for my last entry. 407 of you read the post and 50 or 60 of you offered assistance and sent words of advice and encouragement. I do believe, that although it’s possible we could have pushed harder, the Car Company is doing the right thing. I write this as I settle into our two bedroom suite, courtesy of ____Ford. I am drained and weary from being on the phone every half hour for the past two days, but we now have a break…a week and a half break, in fact. The day went as follows:
My husband and I realized that we both felt more comfortable with him taking care of the kids, while I dealt with the dealerships both here and in Los Angeles. Once we got over our guilt that perhaps the roles should reverse, I being the nurturing Mom, while he stands as the firm and tough negotiator, we were able to appreciate our teamwork, however the roles are assigned.
I showed up at Toyota today to pick up the car seats from our sickly Sienna, and was ushered through the offices and introduced to everyone as “this is her!” When I inquired about the meaning of the statement, one mechanic said “Please take this as a compliment, but here in the Southwest, we aren’t used to women being so aggressive and so involved in these matters.” I did indeed, take it as a compliment, but didn’t feel I was being aggressive at all. These people were on the good side. I can’t imagine what they would have thought had they been privy to my conversations with Ford! Evidently this case has reached infamy in both the States of California and New Mexico…at the car dealerships, at least.
The Executive Manager of Albuquerque Toyota sat me down to engage in a conference call with the President of _____Ford. They had been on the phone all morning trying to rectify the situation and came up with the purchase of a new engine to replace the old. The kicker? This new engine would not arrive to be put in until next Wednesday, the 11th. At first, we said absolutely not. They would have to come up with a replacement car within two days. The details are boring, but after an entire day of phone calls, we realized that the best deal we could get, would be to accept this engine and put our trip on hold for a week and a half. I have an email from the GM of ____Ford, stating that they are paying for our entire stay in Albuquerque, our rental car, the repair of our car, a detailed inspection, and a reinstatement of both of our warranties on the vehicle. In total, the company is taking a hit of 12,000 dollars
I’m sure many will say that we should have pushed for a brand new vehicle, and perhaps we should have. But in the end, after living in a heightened emotional state for two days, going back and forth with different options, I wanted it to be over. I am possibly extremely naive, but I do get the sense that although this was a horrible mistake that should have been discovered before the sale of the vehicle, this was not in fact an intentional attempt to swindle the buyer. If that were the case, they would not be so willing to shell out this amount of money. They claim that although they feel horrible about how much inconvenience this has caused us, it has also hurt them. According to the GM, the person who traded in the vehicle, changed the oil just beforehand and was extremely dishonest in their transaction.
Whatever. I’m tired. I have placed all of our clothes in dresser drawers, stocked the refrigerator, bought a bottle of wine and am about to plan excursions for our week and a half, paid vacation in Albuquerque, NM.
I am thankful for ALL of you, for the phone calls we have gotten from friends of yours who live here in NM and who have offered to take us to dinner, for the owner of Staybridge Suites who has been on the phone with ____Ford to make sure the credit card billed is not ours, for the free buffet breakfast every morning, and for the glass of wine I am about to enjoy.
Thank you all……The kindness in this world greatly outweighs the ill-will.